We ask about their family, what they are going
Bosses are treated merely as firsts amongĮquals, we try our best to make employees feel they are not subordinates butīistro Group, we try to know each individual. It is not hierarchical, or me and their managers as the bosses, Service culture is like having a good relationship with your family andįriends. Giving as you can, even if their needs are no longer work-related. Genuine interest in your people, in caring about their well-being, in being as Service culture is only a result of a caring culture.
High end casual restaurant is because of the service culture. You like to say that the reason why your group is one of the most successful He shares with us the importance of building and maintaining a positive service culture in service-driven enterprises like restaurants. Bill also owns fifteen other companies, including Technolux, the market leader in high quality kitchen and laundry equipment in the Philippines. The Bistro Group, now with some 100 outlets nationwide, is celebrating its 25th year this year. William ‘Bill’ Stelton is Chairman and CEO of The Bistro Group, a leading high end casual dining restaurant chain in the Philippines (with brands such as TGI Fridays, Italianni’s, Denny’s, Texas Roadhouse, Watami, Baker & Cook, Red Lobster and Hard Rock Café, among others).
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